Meet the Service Desk

The Service Desk is a six member team at the Western New York Regional Information Center (WNYRIC) that works diligently to assist customers from 883 different educational settings with a variety of technology issues from Career Tech to Data Integration, Hardware Repair, Security and more. On average, the Service Desk resolves about 28,000 tickets per year and another 2,700 Application Support Requests. Every incident is unique in the time and level of communication needed to diagnose, troubleshoot, and resolve the issue can vary.

David Brace

Manager

Barbara Fedchak

Micro Computer Decision Support Specialist

Barbara has been with Erie 1 BOCES/WNYRIC since 2000.  She previously supported Content Filtering and enjoys interacting with staff in the districts to get their needs resolved.  Contact Barb if you have questions about vendor maintenance for servers and other devices that reside on the WNYRIC Network.  In Barb's spare time she loves spending time with her grandchildren.

Dominick Drumsta

Computer Support Technician

Dominick has been supporting customers in his career for over 25 years. He started in the private sector and then brought his talents to education, starting at Cattaraugus Allegany BOCES in 2001 and then coming to Erie 1 BOCES in 2014. When Dom is not assisting districts at the Service Desk, he loves hitting the open road on his motorcycle!

Valerie Bifaro

Sr Operations Communications Coordinator

Valerie started with the Service Desk in 2018. From troubleshooting technical issues to resetting passwords, she says she loves being a part of the team! When she’s not in the office, she loves to play softball and volleyball!

Andrew Henry  Operations Communications Coordinator

I am Andrew Henry and I am the new Operations Communications Coordinator on the WNYRIC Service Desk.  During high school, I attended the Harkness Career and Technical Center for Cybersecurity and Networking. After Graduation from high school, I attended Hilbert College, where I earned my BS in Cybersecurity.  After earning my degree, I secured a position as a Tech Support Assistant for BOCES. Apparently, I was so good at my job, I got to keep working for BOCES even though my position was intended to only be a temporary Summer position. After about a year, I interviewed for a position at the Service Desk and here I am!

 I am a lifelong Boy Scout. I joined a cub scout pack when I was a kid and continued my scouting life as a Boy Scout in Troop 506. I earned the Eagle Scout award after a long journey of adventures and personal growth. Some of my favorite experiences include scuba diving in the local school pool, setting the all-time, camp wide, high score for the yearly scavenger hunt at Camp Schoellkopf, and earning top shot of the entire summer while earning my rifle shooting merit badge within the same year.  My absolute favorite, however, was learning about fire safety and getting to use a fire extinguisher against a real engine fire.  My hobbies also include playing an assortment of action-adventure videogames and Dungeons & Dragons, a tabletop RPG, with friends.