Meet the Service Desk

The Service Desk is a four member team at the Western New York Regional Information Center (WNYRIC) that works diligently to assist customers from 883 different educational settings with a variety of technology issues from Career Tech to Data Integration, Hardware Repair, Security and more. On average, the Service Desk resolves about 28,000 tickets per year and another 2,700 Application Support Requests. Every incident is unique in the time and level of communication needed to diagnose, troubleshoot, and resolve the issue can vary.

David Brace

Manager

Barbara Fedchak

Micro Computer Decision Support Specialist

Barbara has been with Erie 1 BOCES/WNYRIC since 2000.  She previously supported Content Filtering and enjoys interacting with staff in the districts to get their needs resolved.  Contact Barb if you have questions about vendor maintenance for servers and other devices that reside on the WNYRIC Network.  Outside of work, Barb volunteers at the Erie County Fair - look for her on the Tram or at an Information Booth.

Senior Operations Communications Coordinator

Check back soon for information regarding our new Senior Operations Communications Coordinator.

Dominick Drumsta

Computer Support Technician

Dominick has been supporting customers in his career for over 25 years. He started in the private sector and then brought his talents to education, starting at Cattaraugus Allegany BOCES in 2001 and then coming to Erie 1 BOCES in 2014. When Dom is not assisting districts at the Service Desk, he loves hitting the open road on his motorcycle!

Valerie Bifaro

Operations Communications Coordinator

Valerie started with the Service Desk in 2018. From troubleshooting technical issues to resetting passwords, she says she loves being a part of the team! When she’s not in the office, she loves to play softball and volleyball!